Outlook Continuously Asking For Password

My boss was very frustrated as Outlook kept asking for a password despite him entering it numerous times. He got crazy and came running to my desk. He couldn’t understand how he had to enter your password each time he clicked on something in the app.

At first I thought it’s the email password policy I had set to force users change their password every three months. But his outlook was asking for the password every 1 minute.

Finally I figured out how to solve the problem. There are various reasons why Outlook will ask you to enter your password again and again. Maybe your profile has been configured to authenticate you every time you send an email. Or maybe your profile has gone corrupt and is causing the issue.

Here are few steps you can use to try solve the issue

Verify that prompt for Credentials isn’t checked in profile:

  • Start Outlook
  • Choose  File | Account Settings | Account Settings
  • Select your account  
  • If prompted, in the Password: text box, type your password
  • Click the Change button 
  • Click the More Settings button
  • Select the Security tab
  • Deselect the “Always prompt for logon credentials” check box
  • Click OK,
  • OK
  • Choose Close
  • Restart Outlook.

Enable the Remember Password Option

  • Start Outlook
  • Choose  File | Account Settings | Account Settings
  • Select your account  
  • If prompted, in the Password: text box, type your password
  • On the screen, under the Logon Information section, you’ll see an option saying Remember password. Tick-mark the option so it is enabled and click on Next to save the changes.

Disable the Always Prompt For Login Option

If you use an Exchange email account with Outlook, there’s an option that allows you to get Outlook to prompt for your password each time you access it. If you haven’t disabled the option or you aren’t sure about it, turning it off should likely fix the problem for you.

  • Start Outlook
  • Choose  File | Account Settings | Account Settings
  • Select your account  
  • Click on the Change button at the top.
  • You’ll find a button saying More Settings on the following screen. Click on it to open more settings.
  • Head to the Security tab and disable the option that says always prompt for logon credentials.

Remove Your Credentials from The Credentials Manager

The Windows PC comes with something called Credentials Manager that allows you to save and manage login details. It saves usernames and passwords for your Outlook account as well. Sometimes, these saved details can interfere with the workings of the app and can cause Outlook to keep on asking for the password.

To fix it, all you need to do is clear your Outlook logins in the Credentials Manager on your PC.

  • Open Control Panel.
  • Click on User Accounts on the following screen.
  • Select the option that says Credential Manager.
  • Click on the Windows Credentials tab as that’s where your Outlook logins are saved.
  • Go through the saved logins and find the ones that have the word Outlook in their name. Then, open each of these and click on Remove to remove them from your computer.
  • Launch Outlook and your issue should be fixed.

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